Delivery and Returns
Delivery
All Australian orders are sent via Australia Post. We advise a 2-4 day delivery window, as sometimes there can be unexpected delays beyond our control. Orders will be processed and dispatched within 24 hours from the purchase time. All orders received on any given day, will be processed on the following business day.
All International orders are sent via Australia Post International Standard. We advise a 6+ business day delivery window, as sometimes there can be delays beyond our control. International orders will also be processed and dispatched within 24 hours from the purchase time. All orders received on any given day are processed on the following business day.
Payments
We accept payment via Credit Cards including MasterCard, Visa and AMEX, along with accelerated checkouts for mobile, Shopify Pay, Apple Pay and Google Pay. Once your order is approved you will receive an Order Confirmation email.
Returns Policy
We only accept faulty or damaged products as returns. Our policy lasts 14 days. If 14 days have gone by since your purchase, or more than 7 days since your delivery, unfortunately we can’t offer you a credit or exchange.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at online@thaliaskin.com and send your item to: Suite 2, Level 2, 9-17 Raglan Street South Melbourne Victoria AU 3205.
Customers are responsible for all shipping and handling costs including return postage. Please allow 14 days for your exchange to be processed and re-delivered.
To complete your return, we will require a receipt or proof of purchase.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns address
To return your product, mail to: Thalia Skin, Suite 2, Level 2, 9-17 Raglan Street South Melbourne Victoria AU 3205
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item back to us, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All International orders are sent via Australia Post International Standard. We advise a 6+ business day delivery window, as sometimes there can be delays beyond our control. International orders will also be processed and dispatched within 24 hours from the purchase time. All orders received on any given day are processed on the following business day.
Payments
We accept payment via Credit Cards including MasterCard, Visa and AMEX, along with accelerated checkouts for mobile, Shopify Pay, Apple Pay and Google Pay. Once your order is approved you will receive an Order Confirmation email.
Returns Policy
We only accept faulty or damaged products as returns. Our policy lasts 14 days. If 14 days have gone by since your purchase, or more than 7 days since your delivery, unfortunately we can’t offer you a credit or exchange.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at online@thaliaskin.com and send your item to: Suite 2, Level 2, 9-17 Raglan Street South Melbourne Victoria AU 3205.
Customers are responsible for all shipping and handling costs including return postage. Please allow 14 days for your exchange to be processed and re-delivered.
To complete your return, we will require a receipt or proof of purchase.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns address
To return your product, mail to: Thalia Skin, Suite 2, Level 2, 9-17 Raglan Street South Melbourne Victoria AU 3205
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item back to us, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.